Debenhams Peak

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It’s all in the planning….Capita and Debenhams talk about how planning for peak and Black Friday is crucial to a successful peak. Listen to Anna Jackson – General Manager for Capita and Jason Neiland – Head of Customer Service for Debenhams, talk about how the planning starts the day after the last peak has finished and why partnering is so important to getting it right for the Debenhams customer. connectwithus@capita.co.uk www.capitacustomermanagement.co.uk

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