iTop Configuration Step By Step | Best Helpdesk Software and Support Ticket System

In this video, I&demonstrate iTop configuration step by step. iTop is the best free helpdesk ticketing system available. It&an open-source ITSM solution with a comprehensive Helpdesk Ticketing System. This video demonstrates how to set up the iTop organization and get the IT helpdesk ticketing system ready for customer support. This is the first part of the iTop configuration: setting up iTop organization. In the second part, we will configure Email notification and iTop dashboard. We needed to build a customer support system that focused on customer service. To allocate and monitor customer support tickets, we&need a team of helpdesk support technicians and a manager. The manager will also be in charge of troubleshooting helpdesk tickets. We&gone over iTop configuration step by step here. iTop is a complete solution for IT Service Management, also known as ITSM. However, in this tutorial series, I&simply covered the helpdesk ticketing system part. With iTop, we can manage helpdesk support issues for a single or several enterprises. It has a separate interface for customers and agents for helpdesk tickets creation and management. Customers will be assigned a dedicated portal for helpdesk ticket creation, status, and updates. Each ticket submitted by clients will appear on the HelpDesk Dashboard, and each ticket allocated to particular agents by managers will appear on the agents portal. In this set of videos, Helpdesk tickets management is thoroughly discussed and...