Thermal Receipt Printer ZJ-5890K - failured

1.- Drivers and software have been installed correctly and Thermal printer is detected and established as default printed. 2.- when I click in printer properties after I do click in Print test Page but the printer make a sound noisy after I open the cover and see a line printed and paper not advance. 3.- it&imposible make self test because printer sound noisy and don&Print. If I press feed button the paper not advance. 4.- Conclusion the printer is not good, bad printing and paper not advance.