Saying 'well done!' - 08 - English at Work tells you how to give praise

The boss isn&happy with Tom! But Anna is told &done!&Find out what words he uses to give Anna the praise she deserves... TRANSCRIPT Paul: Good afternoon. Anna & Tom: Hi, good afternoon. Paul: Anna, Tom, room 301 please. Now. Narrator: Welcome back to Tip Top Trading, where things are a teeny bit tense today. Paul has called Tom and Anna into room 301, the place where difficult conversations happen. Perhaps Paul has found out about yesterday&unhappy clients. Anna: Oh dear. Narrator: You should be okay Anna. After the way you coped with Mr Lime, you should be praised. Anna: Really? What do you think Paul will say? Narrator: Well, if he is pleased, he&say things like: Well done. You handled it well. Great job. I&really impressed. Anna: And if he¬? Narrator: Well, I suppose – oop. Here’s Paul now! Paul: Well, Tom, Anna... Yesterday was not a great day. Two clients came in with serious complaints. Mrs Kumquat received a delivery of imitation bananas that were purple, not very convincing. And Mr Lime ordered grapefruits, but got pineapples. Tom. Tom: Yes. Paul: Were you responsible for these errors? Tom: Well... yes, but… Paul: Look, mistakes happen. But it seems that Mrs Kumquat left our offices even angrier than when she came in and she says she will never use Tip Top Trading again. Tom: I tried my best. Paul: Hmmm. I understand you told her to spray-paint the bananas and to &being such a miserable old witch'. Tom: Yeah, well look, she&been very rude to me. Paul: If you...