Hohem ISteady pro - Bluetooth connection does not complete

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Hohem ISteady pro - Bluetooth connection does not complete Error - Connection rejected by gimbal Hello I am unable to connect on the gimbal with the app. -trying to pair the gimbal with my iPhone 6 (V11.4) -the app detects the device -once we proceed the connection does not finalize -the blue light never comes on -tested this on another Android cell phone and Android tablet running Version 8 -Any suggestions? thanks!

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