Boss my Hisense front loader is showing a F13 error code(

JustAnswer Customer from Cape Town, Western Cape: Hi boss my Hisense front loader is showing a F13 error code( door lock is abnormal) there is clothes inside how do I get the clothes out? Pearl Wilson: Assistant: What happened just before your Hisense washer displayed this message? JustAnswer Customer from Cape Town, Western Cape: I was doing a load as normal and then the water drained but door does not want to open. Pearl Wilson: Assistant: How long has this been going on with your Hisense washer? Pearl Wilson: Assistant: What have you tried so far? JustAnswer Customer from Cape Town, Western Cape: Switch offed the power for a few minutes but still nothing Pearl Wilson: Assistant: Anything else you want the Contractor to know before I connect you? JustAnswer Customer from Cape Town, Western Cape: No thank you that&all Pearl Wilson: Assistant: OK. Pearl Wilson: Assistant: Got it. Pearl Wilson: Assistant: I&sending you to a secure page to join JustAnswer. Pearl Wilson: Assistant: While you&filling out that form, I&tell the Expert about your situation and then connect you two. Paddy: Handyman: Hi - Welcome to JustAnswer, I&Paddy and I will be your technician. Paddy: Handyman: You are correct F13 error code most frequently it occurs when the door has not been able to close properly. Paddy: Handyman: There are a number of methods to try to open the door, the lock is electronically controlled but has mechanical parts which can jam at times. Paddy: Handyman: If the handle is loose...